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SAFETY AROUND THE CLOCK
Security Systems and Loneworker
Commercial Premises
On receipt of an alarm from your premises, we will check the status of the alarm and take appropriate action. In the event of the premises being contacted, our operators will ask that the person answering identify themselves by name and also quote the site/key-holder password (this should be a password of your choice, recorded against your system on our database). If an operator is given the correct code and the activation is confirmed as a false alarm, no further action need be taken. If an incorrect code is given, EMCS will implement further action.
Loneworker
On receipt of an alarm from a lone worker device or APP we will listen to the audio and/or check video. We will check if the audio reveals that a user or other person at the location is being/has been recently/is at imminent risk of assault or a serious criminal offence. We will ask, are serious threats being made to assault anyone at the premises or is the person causing the problem using continued threatening, abusive words or behaviour causing fear and distress to staff or members of the public? i.e. malicious/aggravated verbal abuse. We will take appropriate action in compliance with keyholder policy.
Residential Premises
Upon receipt of activation, an attempt to contact the premises is always made. The activation would then be handled as per the procedure for Commercial Premises above.
Personal Attack Alarms
All Personal attack alarms without a valid URN (keyholder response only) will be passed to a nominated keyholder.
WHAT THE SERVICE INCLUDES
